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Research group Digital Transformation

The ongoing digital transformation affects us all. For organizations, investing in digital technologies opens up new opportunities for value creation. We are interested in how their performance and culture change because of digital transformation.

A hand above a computer keyboard where one key is blue and marked "Digital Transformation".

Photo: Tashatuvango/Mostphotos.

Digital technologies are increasingly important for creating value in organizations and society. Many organizations are increasingly focused on expanding their direct investments in digital technologies, and undergoing a digital transformation. This transformation provides numerous opportunities for value creation, such as developing new products and services, automating work processes, and creating new business models. As a result, digital transformation has become a crucial necessity for many organizations and society as a whole.

The research performed by the Digital Transformation research group mainly focuses on the influence of IT governance mechanisms on digital transformation and organizational performance, robotic process automation in public services, and the influence of organizational culture values on digital transformation. Examples of our research are presented below.

IT Governance Influence on Digital Transformation. The project aims to study the influence of IT governance mechanisms on digital transformation as well as on organizations’ performance in the Indonesian banking and insurance industry. We are also developing a framework of key ambidextrous (agile-adaptive and traditional) IT governance mechanisms for a successful digital transformation in organizations from this banking and insurance industry. More info

Robotic Process Automation in Public Service. The project aims to improve the quality and efficiency of public services by studying the adoption process from the perspective of technology as a routine capability. In this project, case studies in public organizations were conducted to investigate how Robotic Process Automation (RPA) as a routine capability is achieved in execution and how the adoption of RPA changes the practices of public organizations. More info

Organizational Culture Influence on Digital Transformation in Public Organizations. The project aims to study organizational culture’s values that influence digital transformation in public organizations in Indonesia. We develop a framework of cultural values for a successful digital transformation in these public organizations. More info